App & Connection

My saber won’t show up in the app’s “Find Saber” search — what now?

· Updated · 1 min read

Quick answer

Check: 1) The saber is powered on. 2) Battery is above 20%. 3) Bluetooth is on and Location permission is granted (Android). 4) The phone is within 3 feet / 1 meter. 5) No other phone is already connected to the saber. If still not found, restart the app and the saber.

Detailed troubleshooting

  1. Confirm the saber is powered on (hold the LED button, hear “Power On”, LED lights up).
  2. Confirm battery is above 20% — below this, Bluetooth may be disabled by firmware to save power.
  3. (iOS) Confirm Bluetooth is enabled in iOS Settings.
  4. (Android) Confirm Bluetooth AND Location are enabled. Grant the Xeno Configurator app Location permission.
  5. Move closer — within 3 feet / 1 meter, no obstacles between phone and saber.
  6. If another phone is connected to the saber, the app will not see it. Disconnect from the other phone first.
  7. Restart: power off the saber, force-close the app, then power on the saber and re-open the app.

Still not found?

Email support@bjsaber.com with your saber model and order number. We will help diagnose.

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