Refund & Return Policy

Returns for Defective or Damaged Items
Eligibility for Returns
Non-Returnable Items
How to Initiate a Return
Return Shipping
Refund Processing
Exchanges
Damaged or Defective Items
Order Cancellations
Chargebacks
Gifts
Late or Missing Refunds
Contact Us

1. Returns for Defective or Damaged Items

We want you to love your lightsaber. Returns are accepted only for items that are defective, damaged in transit, or incorrectly fulfilled. To be eligible, you must contact us within 14 days of delivery with photographic evidence of the issue.

Change-of-mind returns are not accepted. Statutory rights you may have under your local consumer protection law remain unaffected, but no additional voluntary return window is offered beyond the 14-day defect window described above.

1A. Important Notice Regarding Customs Seizure and IP Restrictions

PLEASE READ BEFORE ORDERING TO AN INTERNATIONAL DESTINATION:

Our products are original designs inspired by the general science-fiction genre. They are NOT licensed, endorsed, or affiliated with Lucasfilm Ltd. LLC, The Walt Disney Company, Star Wars, or any other media franchise.

1A.1 Customs Detention Risk

Some countries (notably Germany, France, Italy, China, and certain Middle Eastern jurisdictions) may detain, seize, or destroy imported goods that customs officials believe infringe on intellectual property rights, even if the goods are original designs.

This is not common for our products (we do not replicate specific licensed designs), but the risk exists due to the visual similarity of any “beam sword” style item to the well-known Lightsaber® trademark.

1A.2 Customer Responsibility

By placing an international order, you acknowledge and agree that:

You are responsible for understanding your country’s import laws and IP enforcement practices
Customs may detain packages for inspection, which can cause delays of 30-90+ days
If customs seizes your order as suspected infringing goods, we cannot issue a refund (the goods are held by government authority, not returned to us)
We are not responsible for any costs, fees, or losses arising from customs actions
We strongly recommend checking your country’s import rules before ordering if you have any concerns

1A.3 High-Risk Destinations (as of 2026)

The following countries have historically been more aggressive in IP enforcement at customs for beam sword / lightsaber-style products:

🇨🇳 China (mainland)
🇩🇪 Germany (especially for goods imported from outside EU)
🇫🇷 France
🇮🇹 Italy
🇸🇦 Saudi Arabia and other Gulf states
🇮🇷 Iran (also subject to broad US sanctions)
🇰🇵 North Korea (subject to comprehensive sanctions — we do not ship here regardless)

We do NOT ship to countries where our products are prohibited or where we cannot reliably deliver them.

1A.4 Refund Policy for Seized Packages

If your order is seized by customs:

❌ We do NOT issue a refund because we did not receive the goods back
✅ We will provide all available documentation (commercial invoice, packing list, certificate of origin) to support your customs claim
✅ We will work with you to dispute the seizure if we believe it is in error
⚠️ Final decision rests with customs authorities

1A.5 How to Reduce Risk

To minimize customs risk:

Order smaller quantities (less attention from customs)
Use accurate product descriptions on customs forms (we do this automatically)
Be prepared to provide proof of purchase and original design documentation if challenged

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

✅ Reported within 14 days of delivery with photographic evidence of defect/damage
✅ In the original packaging (including box, foam inserts, manuals)
✅ Unused or in resalable condition
✅ With all original accessories, manuals, and components
✅ With the original receipt or proof of purchase

Items that show signs of use (scratches, dents, removed parts, missing accessories) may be subject to a restocking fee of up to 15% at our discretion, or may be rejected for return.

4. Non-Returnable Items

The following items are NOT eligible for return (unless defective):

❌ Customized or personalized products (e.g., custom-engraved hilts, custom sound fonts)
❌ Final sale items (clearly marked at time of purchase)
❌ Used or damaged items due to misuse, modification, or disassembly
❌ Items without original packaging
❌ Digital products (sound fonts, firmware updates) once once delivered
❌ Gift cards
❌ Clearance / open-box items (marked “as-is”)
❌ Items reported after 14 days from delivery

LIGHTSABER-SPECIFIC NOTE: Modified hilts (customized electronics, swapped LED modules, etc.) are not eligible for return as they cannot be resold.

5. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact Us

Email support@bjsaber.com with:

Your order number
The item(s) you wish to return
Reason for return
Photos if the item is defective or damaged

Step 2: Receive Return Authorization (RMA)

Within a reasonable timeframe after we receive your request and verify the issue, we will email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Ship the Item

Pack the item securely in its original packaging
Include the RMA number inside and on the outside of the package
Ship to the address provided in your RMA instructions

Step 4: Receive Refund

Once we receive and inspect your return, we may notify you of the refund approval status at our discretion.

⚠️ Important: Returns sent without an RMA number may be delayed or rejected. Please do NOT ship items back without authorization.

6. Return Shipping

6.1 Who Pays Return Shipping?

Reason for Return	Return Shipping Paid By
Defective, damaged, or wrong item received	BJSABER (we provide a prepaid label)
Buyer’s remorse / change of mind	Customer
Warranty claim	BJSABER (after warranty approval)

6.2 Recommended Shipping Method

For high-value items (over $200), we strongly recommend:

Insured shipping with tracking
Signature confirmation on delivery
Carrier: USPS Priority, FedEx, or UPS (not standard mail)

BJSABER is not responsible for return packages that are lost, stolen, or delayed in transit without tracking.

6.3 International Returns

Customers outside the US are responsible for:

Return shipping costs
Any return customs duties or import taxes
Proper customs declaration (mark as “returned merchandise” to avoid double duty)

7. Refund Processing

7.1 Refund Amount

Item Type	Refund Amount
Defective or damaged	Full refund including original shipping
Buyer’s remorse	Refund of purchase price minus original shipping (if any)
Wrong item received	Full refund including original shipping

7.2 Processing Time

Inspection: 2-3 business days after we receive your return
Refund initiation: Within 10 business days of approval
Funds availability: 5-10 business days after refund initiation (varies by bank / payment method)

Refunds will be issued to the original payment method used for the purchase.

7.3 Shipping Cost Refunds

Original shipping costs are refundable only if:

The item was defective or damaged
We sent the wrong item
The return is due to our error

Return shipping costs paid by the customer are non-refundable (except in cases of defective/damaged items).

8. Exchanges

We do not process direct exchanges. To exchange an item:

Return the original item for a refund (per Section 5)
Place a new order for the desired item

This ensures the fastest processing and lets you re-select any updated options.

9. Damaged or Defective Items

If your lightsaber arrives damaged or defective:

9.1 Promptly After Delivery

Take photos of:

The damaged packaging
The damaged product
The shipping label (clearly visible)

Email these to support@bjsaber.com promptly after delivery. We may, at our discretion:

Send a free replacement (subject to availability), OR
Issue a full refund including original shipping

9.2 Warranty Coverage

All BJSABER lightsabers come with a 12-month limited warranty covering manufacturing defects under normal use. Warranty does NOT cover:

Damage from drops, impacts, or improper handling
Water damage (unless model is rated as water-resistant)
Battery damage from use of non-recommended batteries or chargers
Modifications or disassembly
Normal wear and tear (cosmetic)
Damage from use as a weapon (see Section 12 of Terms)

See full warranty terms at warranty.bjsaber.com (link TBD).

10. Order Cancellations

10.1 Before Shipment

You may cancel your order for a full refund before the order has shipped. Email support@bjsaber.com with your order number to request cancellation.

Once an order has shipped, it cannot be cancelled — but you may return it under our standard return policy.

10.2 Custom Orders

Custom or personalized orders cannot be cancelled once production has begun.

10.3 Pre-Orders

Pre-orders can be cancelled for a full refund until the product enters production. After production begins, pre-order cancellations may be subject to a restocking fee.

11. Chargebacks

We encourage you to contact us first to resolve any issues. Most problems can be quickly resolved through our customer service.

11.1 Before Filing a Chargeback

Please contact support@bjsaber.com first. We will:

Investigate your issue within a reasonable timeframe
Work with you toward a fair resolution

11.2 Filing a Chargeback

If you file a chargeback with your bank or card issuer without first contacting us, we may:

Be required to provide evidence of the transaction (we keep records for 7 years)
Dispute the chargeback with documented proof
Suspend or terminate your account

Fraudulent chargebacks may result in:

Account termination
Reporting to fraud databases
Legal action

11.3 Resolution Process

If a chargeback is filed, we may provide evidence we deem relevant to dispute the claim, which may include:

Order confirmation with your authorization
Shipping confirmation with tracking
Proof of delivery (where applicable)
Customer communication history (if any)

We reserve all rights and remedies under applicable law and payment-network rules.

12. Gifts

12.1 Gift Returns

If you received an item as a gift and wish to return it:

Email support@bjsaber.com with the order number (from the gift giver) and your gift receipt
Refunds will be issued to the original payment method, not to you
Alternatively, we may issue a gift card / store credit at our discretion

12.2 Gift Shipping

We do not currently offer gift wrapping. All items ship in standard packaging.

13. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account — refunds can take time to post
Contact your bank — processing times vary
Contact your card issuer — they may have additional hold times
Email us at support@bjsaber.com — we’ll investigate

14. Contact Us

For any questions about returns or refunds:

Email: support@bjsaber.com
Mailing Address:

Suzhou Yiyang Technology Co., Ltd.
Attn: Returns Department
Room 602-01, Building W02, South Bank New Land,
No. 11 Yangfu Road, Suzhou Industrial Park,
Suzhou Area, China (Jiangsu) Pilot Free Trade Zone, China