App & Connection

Why does the app keep disconnecting from my saber?

· Updated · 1 min read

Quick answer

Most disconnections are caused by low battery (charge above 50%), thick metal hilt interfering with Bluetooth (try removing the Core from the hilt), or distance/obstacles. If issues persist, update the app to the latest version.

Quick fixes

  1. Charge above 50% — Bluetooth is more reliable with higher battery.
  2. Remove the Core from the hilt — high-end hilts with thick metal shells can attenuate Bluetooth. Connecting with the Core out of the hilt dramatically improves stability.
  3. Reduce distance — keep the phone within 3 feet / 1 meter during initial pairing.
  4. Update the app — install the latest version from the App Store / Google Play.
  5. Restart the app — force-close and re-open the Xeno Configurator app.

Still disconnecting?

Email us at support@bjsaber.com with a short video showing the disconnection. We will help diagnose.

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