Contact Information
Get in Touch
We’d love to hear from you. Whether you have a question about our products, need help with an order, or just want to share your latest cosplay build — we’re here to help.
Company Information
| Field | Details |
|---|---|
| Company Name | Suzhou Yiyang Technology Co., Ltd. |
| Doing Business As (DBA) | BJSABER |
| Legal Entity Type | Chinese Limited Liability Company (有限责任公司) |
| Registered In | Jiangsu Province, People’s Republic of China |
Mailing Address
Suzhou Yiyang Technology Co., Ltd.
Room 602-01, Building W02, South Bank New Land,
No. 11 Yangfu Road, Suzhou Industrial Park,
Suzhou Area, China (Jiangsu) Pilot Free Trade Zone, China
Important: Please do not send returns to this address unless specifically instructed in your Return Merchandise Authorization (RMA). For return addresses, see your RMA confirmation email or our Refund & Return Policy.
Customer Service
| Department | Response Time | |
|---|---|---|
| Customer Support (pre-sale, orders, after-sale, legal) | support@bjsaber.com | 1-2 business days |
| Marketing & Partnerships | hello@bjsaber.com | 1-2 business days |
| Payment / PayPal Notifications | paypal@bjsaber.com | Automated |
Phone
- Phone: Not currently available
- Hours: N/A
- Languages: English (additional languages via email)
All customer service is handled via email. We do not currently offer phone support. Email is preferred for written documentation and faster resolution.
Live Chat
- Tidio Live Chat (free tier)
- Live chat widget visible on website during configured business hours
- Conversations may be reviewed during business hours
- Email fallback for offline inquiries: support@bjsaber.com
Order-Specific Help
Track an Order
- Log into your account: bjsaber.com/my-account
- Use your tracking number from the shipping confirmation email
- Guest orders: use our Order Tracking page
Modify or Cancel an Order
- Email support@bjsaber.com promptly after placing your order
- Once shipped, orders cannot be modified or cancelled. Order modifications are not guaranteed even before shipment.
Returns
See our Refund & Return Policy for the full process.
Specialized Inquiries
For Creators and Influencers
- Email: hello@bjsaber.com (Subject: Creator Collaboration)
- We collaborate with select content creators — please include your channel info and audience size
For Press and Media
- Email: hello@bjsaber.com (Subject: Press Inquiry)
- For review units, interviews, or press inquiries
For Legal Notices (DMCA, Subpoenas, etc.)
- Email: support@bjsaber.com (Subject: Legal Notice)
- DMCA Agent: BJSABER Legal Department
- See our Intellectual Property Notice for details
For Job Applications
- Email: support@bjsaber.com (Subject: Careers)
Social Media
Follow us and join the community:
- Instagram: @bjsaber
- TikTok: @bjsaber
- YouTube: /bjsaber
- Twitter / X: @bjsaber
- Discord: discord.gg/bjsaber
- Reddit: /r/bjsaber
Response Time Expectations
| Channel | Target Response Time (best effort) |
|---|---|
| Email (general) | Within a few business days |
| Email (order support) | Within a reasonable timeframe |
| Phone | Not currently offered |
| Live chat | During business hours, when available |
| Social media DMs | Not actively monitored for support |
Response times above are targets, not guarantees. We endeavor to respond as promptly as reasonably practicable during business hours.
We are closed on the following US holidays:
– New Year’s Day
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving Day
– Christmas Day