Setup & Use

My saber has no sound — what should I do?

· Updated · 1 min read

Quick answer

Most no-sound issues are caused by low battery, an unseated SD card (XENO), or muted volume in the Xeno Configurator app. Charge the saber fully, check the app volume is above 50%, and verify the SD card is seated properly. If still no sound, record a short video and email support.

Quick checklist

  1. Charge the saber fully first (a full charge takes 2-4 hours).
  2. Open the Xeno Configurator app, connect via Bluetooth.
  3. Set volume to above 50% in the app.
  4. (XENO only) Remove the Core from the hilt and check the micro SD card is fully seated.
  5. Power on and trigger a clash or swing to test sound.

Still no sound?

Please record a short video showing: the Bluetooth pairing process, the app page with volume slider, and the saber. Make sure the video has ambient sound (do not record in complete silence).

Send to support

Email the video and your order number to support@bjsaber.com. We will diagnose within 1-2 business days.

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