First Ignition
Get your saber out of the box and into the duel.
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My saber has no sound — what should I do?
Most no-sound issues are caused by low battery, an unseated SD card (XENO), or muted volume in the Xeno Configurator app. Charge the saber fully, check the app volume is…
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How do I install the blade into the hilt?
Insert the blade into the emitter end of the hilt until it seats, then hand-tighten the retention screws (usually 2) with the included hex key. Do not over-tighten — stop…
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How do I charge my saber? How long does it take?
Use a 5V 1A USB charger with the included USB Type-C cable. Plug into the recharge port on the hilt. A full charge takes 2-4 hours. The LED indicator turns…
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How do I know when the battery is full?
Three ways: 1) The saber announces "battery full" via voice. 2) The indicator LED on the Core turns off. 3) The Xeno Configurator app shows 100%.
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How do I install a replacement New Core?
For XENO: remove battery and SD card from your old Core, install them into the new Core, then place the new Core into the hilt. For XRGB: remove battery from…
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My saber won’t start after charging — what should I do?
Remove the battery and check the contact plates — gently bend them out if they are not making contact. Reinsert the battery and turn on. If no response, charge again…
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My saber suddenly stopped working — what now?
Usually this is a low-battery issue or a momentary contact issue. Remove the battery, check the contact plates, reinsert, charge fully, and try again. If it persists, contact support with…
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Why is my saber hot near the emitter?
It is normal for the LED in the emitter to generate heat. The aluminum hilt diffuses most of it. Just do not turn on the electronics outside of a hilt,…
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