Shipping Policy

Shipping Policy

⚠️ IMPORTANT INTERNATIONAL SHIPPING NOTICE

BJSABER products are original designs inspired by the science-fiction genre. They are NOT affiliated with, endorsed by, or licensed by Lucasfilm Ltd. LLC, The Walt Disney Company, Star Wars, or any other media franchise.

Some countries’ customs authorities may detain or seize packages containing products that visually resemble items from licensed media properties. We are not responsible for customs actions, including seizure, destruction, or extended delays. By placing an international order, you acknowledge and accept this risk.

See our Refund & Return Policy for full disclosure.

Table of Contents

  1. Order Processing
  2. Shipping Origins and Destinations
  3. Shipping Carriers
  4. Delivery Timeframes
  5. Shipping Costs and Free Shipping Thresholds
  6. Order Tracking
  7. Customs, Duties, and Import Taxes
  8. Lithium Battery Shipping Restrictions
  9. Lost or Damaged Packages
  10. Address Changes and Corrections
  11. Failed Delivery and Unclaimed Packages
  12. Holiday and Peak Season Delays
  13. Weather and Force Majeure Delays
  14. PO Boxes and Military Addresses
  15. Contact Us

1. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and US public holidays)
  • Orders placed after 2:00 PM China Standard Time (CST, UTC+8) may not process until the next business day
  • You will receive an order confirmation email immediately after placing your order
  • You will receive a shipping confirmation email with tracking information once your order ships
  • During peak seasons (Black Friday, Christmas, Chinese New Year), processing may take 3-5 business days

2. Shipping Origins and Destinations

We ship from two primary locations depending on inventory availability and destination:

Origin Coverage
China Warehouse (Suzhou Industrial Park) Worldwide (ships from origin closest to destination when possible)
China Factory Direct (Suzhou Industrial Park) Europe, UK, Asia-Pacific, rest of world

We ship worldwide to all destinations served by our payment providers (PayPal operates in 200+ markets).

We do NOT ship to the following destinations:

  • ❌ Countries under US trade sanctions (Cuba, Iran, North Korea, Syria, Crimea region)
  • ❌ Countries where our products are prohibited by local law or by carrier restrictions (we may, at our discretion, cancel the order and issue a refund, or refuse shipment)

3. Shipping Carriers

We use the following carriers based on destination and service level:

Destination Primary Carrier Service
🇺🇸 United States USPS, FedEx, UPS Ground, Express
🇨🇦 Canada Canada Post, FedEx Standard, Express
🇲🇽 Mexico FedEx, DHL International Priority
🇪🇺 European Union DHL, FedEx, UPS International Priority
🇯🇵 Japan EMS, DHL, FedEx International Priority
🇦🇺 Australia / NZ Australia Post, DHL International Priority
🌏 Other Asia-Pacific DHL, FedEx, EMS International Priority

We reserve the right to substitute carriers at our discretion.

4. Delivery Timeframes

Estimated delivery times after your order ships:

Region Standard Express
🇺🇸 US Domestic (when US stock available) 3-14 business days 1-3 business days
🇨🇦 Canada 7-14 business days 3-5 business days
🇲🇽 Mexico 7-14 business days 3-5 business days
🇪🇺 European Union 7-14 business days 3-5 business days
🇯🇵 Japan 7-14 business days 3-5 business days
🇦🇺 Australia / NZ 10-20 business days 5-8 business days
🌏 Other Asia-Pacific 10-21 business days 5-10 business days

These are estimates, not guarantees. Actual delivery may be affected by:

  • Customs processing and clearance
  • Weather, natural disasters, or carrier disruptions
  • Address verification delays
  • Holiday peak seasons
  • Remote area surcharges

BJSABER is not responsible for delays caused by carriers, customs, or events beyond our control.

5. Shipping Costs and Free Shipping Thresholds

5.1 Free Shipping Threshold (Worldwide)

Order Value Shipping Cost
$0 – $98.99 Calculated at checkout based on destination and weight (U.S. orders typically $9.95 – $19.95)
$99.00+ Free standard shipping worldwide (promotional — see current Site banner for terms)

5.2 Under-Threshold Orders

For orders under $99, shipping is calculated at checkout based on destination, weight, and dimensions.

5.3 Express Shipping

Express shipping options (estimated 1-3 business day delivery, not guaranteed) are available for an additional fee, calculated at checkout.

5.4 Remote Area Surcharges

Some remote areas may incur additional carrier surcharges. We may contact you before processing if we determine your address is affected; orders may be cancelled at our discretion if surcharges are not accepted.

6. Order Tracking

  • All orders include free tracking
  • You will receive a tracking number via email once your order ships
  • You can also track your order via your BJSABER account
  • Tracking updates may take 24-48 hours to appear after the carrier picks up your package

7. Customs, Duties, and Import Taxes

7.1 For International Orders

When shipping outside the United States, your order may be subject to:

  • Import duties
  • Value-Added Tax (VAT)
  • Goods and Services Tax (GST)
  • Customs processing fees

7.2 Who Pays?

The customer is responsible for all import duties and taxes charged by the destination country. These fees are:

  • ❌ NOT included in our product price
  • ❌ NOT included in our shipping fee
  • ✅ Collected by the carrier or local customs authority at delivery (or billed separately)

7.3 What We Do

  • We accurately declare the value, contents, and HS code of your order on customs forms
  • We cannot mark orders as “gift” or declare a lower value to help you avoid duties — this is illegal and can result in penalties to both you and us
  • We may provide commercially reasonable documentation to support customs processing

7.4 EU IOSS / UK VAT

For orders to EU and UK destinations, we collect VAT at checkout through our IOSS registration (see Privacy Policy). This means:

  • VAT is included in your order total
  • You should NOT be charged additional VAT at delivery for orders under €150 EU / €150 EU

If you are incorrectly charged VAT at delivery despite IOSS being applied, please contact us for assistance in obtaining a refund from the carrier.

8. Lithium Battery Shipping Restrictions

IMPORTANT: Our lightsabers contain lithium-ion batteries. This affects shipping:

8.1 Air Transport Limitations (Domestic US)

  • Our lightsabers are powered by rechargeable lithium-ion batteries
  • For US-domestic shipping, lithium-ion batteries are generally allowed under DOT and IATA Section II provisions
  • Battery watt-hour rating is within safe limits (typically under 100 Wh per battery)

8.2 What This Means for You

  • Domestic US shipping (Ground/Express): Generally unrestricted for our battery configuration
  • Air shipping: Subject to standard IATA lithium battery shipping regulations (Section II limits apply)
  • Battery installation: All lightsaber ships ship with batteries installed and tested

8.3 Battery Safety

  • Each lightsaber ships with safety documentation and user manual
  • See the included user manual for proper battery handling, charging, and disposal
  • Do not ship damaged batteries; contact us if your product arrives with battery damage
  • Do NOT ship damaged or defective batteries batteries (contact us for return instructions)

8.4 Battery Removal Instructions

For some destinations, you may receive your lightsaber with the battery removed for shipping compliance. Installation instructions are included in the package.

9. Lost or Damaged Packages

9.1 Lost Packages

If your tracking shows “delivered” but you have not received the package:

  1. Check with neighbors, building management, and front desk
  2. Check all package receiving areas (mailroom, garage, side door)
  3. Wait 24-48 hours (some carriers mark packages delivered before actual delivery)
  4. If still missing, contact us at support@bjsaber.com

We may, at our discretion:

  • File a lost package claim with the carrier
  • Send a replacement at no additional cost OR issue a refund, depending on availability and circumstances
  • Claims typically take 5-10 business days to investigate, and outcome is subject to carrier determination

9.2 Damaged Packages

If your package arrives visibly damaged:

  1. Take photos before opening (the outer package)
  2. Document any damage to the product
  3. Contact us promptly at support@bjsaber.com

We may, at our discretion, send a replacement (subject to availability) or issue a refund. Refunds of original shipping are at our discretion and are not available where the damage is determined to be caused by the customer or carrier handling after dispatch.

10. Address Changes and Corrections

  • Address changes must be requested promptly after placing your order (email support@bjsaber.com). We do not guarantee we can accommodate address-change requests, particularly once fulfilment has begun.
  • Once an order has shipped, we cannot change the delivery address
  • You may be able to redirect the package directly with the carrier (USPS / FedEx / UPS offer this service for a fee)
  • We are not responsible for packages delivered to incorrect addresses provided by the customer

11. Failed Delivery and Unclaimed Packages

If a package is returned to us as undeliverable (wrong address, recipient unavailable, refused, unclaimed):

  • We will contact you to arrange re-shipment (additional shipping fee applies)
  • If you do not respond within 30 days, we will issue a refund minus the original shipping cost and a 15% restocking fee
  • We are not responsible for failed deliveries due to customer error

12. Holiday and Peak Season Delays

During peak seasons (Black Friday, Christmas, Valentine’s Day, Mother’s Day, Chinese New Year, 11.11, 12.12):

  • Carriers experience higher volumes and longer delivery times
  • Processing time may be 3-5 business days instead of 1-3
  • Weather-related delays are more common
  • We strongly recommend ordering early during peak seasons

13. Weather and Force Majeure Delays

We are not responsible for delays caused by:

  • Severe weather (hurricanes, typhoons, blizzards, floods)
  • Natural disasters
  • Carrier strikes or labor disputes
  • Pandemic-related restrictions
  • War, civil unrest, or government actions
  • Other events beyond our reasonable control

In such cases, we will work with carriers to resume service as quickly as possible.

14. PO Boxes and US Territories

14.1 PO Boxes

We can ship to PO Boxes via USPS. FedEx and UPS do not deliver to PO Boxes (except via USPS partner services).

14.2 APO / FPO Military Addresses

We proudly ship to APO / FPO addresses via USPS. Delivery times may be longer (typically 2-4 weeks).

15. Contact Us

For shipping questions:

  • Email: hello@bjsaber.com
  • Mailing Address:

    Suzhou Yiyang Technology Co., Ltd.
    Attn: Shipping Department
    Room 602-01, Building W02, South Bank New Land,
    No. 11 Yangfu Road, Suzhou Industrial Park,
    Suzhou Area, China (Jiangsu) Pilot Free Trade Zone, China

FREE WORLDWIDE SHIPPING $99+Every order, everywhere we ship
99% SATISFACTION GUARANTEEDEvery issue, 100% resolved
1-YEAR WARRANTYElectronics and battery covered
REAL PHOTOGRAPHYInspect the actual hilt before you buy