Processing time
Orders are processed within 1-3 business days (excluding weekends and public holidays; peak seasons can take 3-5). You will receive a shipping confirmation email with tracking once your order ships.
What can delay delivery
- Customs processing (international orders).
- Weather or carrier disruption.
- Peak season (Black Friday, Christmas, Chinese New Year).
- Address verification or remote-area surcharges.
When to contact us
If your tracking has not updated in 7 days or your package is past the estimated delivery date, email us with your order number at support@bjsaber.com. We respond within 1-2 business days.