The Dispatch
Tracking, shipping, and customs — answered.
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Can I pay in my local currency?
Yes. Prices can be displayed in 6 currencies: USD, EUR, GBP, JPY, CAD, and AUD, detected automatically based on your location. At checkout, PayPal accepts payments from 200+ markets in…
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Do I need to pay customs duties or import taxes?
Possibly. International orders outside the U.S. may be subject to import duties, VAT, or customs fees charged by your country. These are the customer's responsibility and are not included in…
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How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Use that number on the carrier's website (USPS, FedEx, UPS, DHL, or your local postal…
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Do you ship to PO boxes / military addresses / my country?
Yes to U.S. PO boxes and APO/FPO/DPO military addresses (via USPS). We ship worldwide wherever PayPal is available — the only exceptions are U.S.-sanctioned destinations (Cuba, Iran, North Korea, Syria,…
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Can you ship lithium batteries to my country?
Most likely yes — we ship globally with IATA-compliant lithium battery declarations. A few countries have strict restrictions on air-freight lithium-ion batteries; if yours is one, we will contact you…
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What if my package is held by customs?
If customs holds your package, the carrier will usually contact you directly. You may need to pay duties or provide documentation. Inspection holds can take 30-90+ days. We provide all…
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Where do you ship from?
We ship from two locations: a U.S. warehouse that stocks our bestsellers, and our own factory in Suzhou, China. U.S. orders are filled from U.S. stock when available; everything else…
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How long does delivery take?
Estimated delivery after dispatch: U.S. 3-14 business days (when U.S. stock available); Canada, UK, EU, and Japan 7-14; Australia/NZ 10-20; other Asia-Pacific 10-21. Express options are available at checkout. These…
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How much is shipping? Is there free shipping?
Orders over $99 get free standard shipping worldwide (promotional — see the site banner for current terms). Under $99, shipping is calculated at checkout by destination and weight (U.S. orders…
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