Returns & Warranty

How do I return or get a refund?

· Updated · 1 min read

Quick answer

We accept returns within 14 days of delivery for defective, damaged, or incorrectly fulfilled items only. Email support@bjsaber.com with your order number and a photo of the issue. We do not accept change-of-mind returns.

What is eligible

  • Defective on arrival (does not power on, sound broken, blade will not light).
  • Damaged in transit (visible damage to hilt, blade, or box on arrival).
  • Wrong item shipped (different from what you ordered).

What is not eligible

  • Change of mind (“I do not want it anymore”).
  • Damage from use, modification, or dueling after delivery.
  • Normal wear and tear (battery degradation, blade scratches from dueling).
  • Items past the 14-day window.

How to start a return

  1. Email support@bjsaber.com within 14 days of delivery.
  2. Include your order number and clear photos of the issue.
  3. We will respond within 1-2 business days with next steps.
  4. If approved, we will issue a return label or a refund (depending on the situation).

Read more

See our full Refund & Return Policy.

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