Returns & Warranty

My saber arrived damaged — what do I do?

· Updated · 1 min read

Quick answer

Take clear photos of the damage (including the box if it was damaged in transit) and email them to support@bjsaber.com within 14 days of delivery. Include your order number. We will respond within 1-2 business days with a replacement or refund.

Step-by-step

  1. Take 3-5 clear photos of the damage: the saber itself, the damaged area close-up, the box (if damaged in transit), and the shipping label.
  2. Email the photos and your order number to support@bjsaber.com.
  3. Do not discard the original packaging — we may need it for the carrier claim.
  4. We will respond within 1-2 business days with one of: (a) replacement saber shipped, (b) refund, (c) request for more information.

What we cover

Damage in transit (carrier fault), manufacturing defects, or wrong items shipped. We do not cover damage from use, modification, or dueling after delivery.

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