Returns & Warranty

When will my refund arrive?

· Updated · 1 min read

Quick answer

Once your return arrives, we inspect it within 2-3 business days. The refund is then initiated within 10 business days of approval, to your original payment method. After initiation, your bank or payment provider typically takes another 5-10 business days to post the funds.

Timeline

  1. Day 0 — you email us your return request with photos.
  2. Day 1-2 — we respond within 1-2 business days.
  3. Return — you ship the saber back (for damage claims we may approve without a return).
  4. +2-3 business days — we inspect the return on arrival.
  5. Within 10 business days of approval — refund initiated to your original payment method.
  6. +5-10 business days — funds post to your account (varies by bank / payment method).

If your refund is late

If 10 business days have passed since we confirmed the refund was issued, check with your bank or card issuer first — they sometimes hold funds. Still nothing? Email support@bjsaber.com with your order number and we will investigate with the payment processor.

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