The Vault
14-day defects policy, warranty, refunds.
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How do I return or get a refund?
We accept returns within 14 days of delivery for defective, damaged, or incorrectly fulfilled items only. Email support@bjsaber.com with your order number and a photo of the issue. We do…
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My saber arrived damaged — what do I do?
Take clear photos of the damage (including the box if it was damaged in transit) and email them to support@bjsaber.com within 14 days of delivery. Include your order number. We…
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When will my refund arrive?
Once your return arrives, we inspect it within 2-3 business days. The refund is then initiated within 10 business days of approval, to your original payment method. After initiation, your…
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What does the 1-year warranty cover?
Our sabers carry a 12-month limited warranty covering manufacturing defects under normal use. It does NOT cover: damage from drops, impacts, or improper handling, water damage, battery damage from non-recommended…
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