Are your sabers officially licensed?

No. BJSABER designs are original works inspired by the science-fiction genre. They are not licensed, endorsed, or affiliated with Lucasfilm, Disney, or any other media franchise.

Can I pay in my local currency?

Yes. Prices can be displayed in 6 currencies: USD, EUR, GBP, JPY, CAD, and AUD, detected automatically based on your location. At checkout, PayPal accepts payments from 200+ markets in all major currencies.

Can the app recognize and track multiple sabers?

Yes. The Xeno Configurator app can pair with and remember multiple sabers. Each saber appears in the "My Saber" tab, and you can switch between them. Only one saber can be actively connected at a time.

Can these sabers be used for dueling?

Yes — XRGB is built for repeated dueling with a durable polycarbonate blade. XENO is also dueling-capable but the full-pixel blade is more delicate. Heavy competitive dueling favors XRGB; light sparring and display favor XENO.

Can you ship lithium batteries to my country?

Most likely yes — we ship globally with IATA-compliant lithium battery declarations. A few countries have strict restrictions on air-freight lithium-ion batteries; if yours is one, we will contact you before shipping.

Do I need to pay customs duties or import taxes?

Possibly. International orders outside the U.S. may be subject to import duties, VAT, or customs fees charged by your country. These are the customer's responsibility and are not included in our prices or shipping fees.

Do you ship to PO boxes / military addresses / my country?

Yes to U.S. PO boxes and APO/FPO/DPO military addresses (via USPS). We ship worldwide wherever PayPal is available — the only exceptions are U.S.-sanctioned destinations (Cuba, Iran, North Korea, Syria, Crimea) and places our carriers cannot reach.

How do I change the blade color?

Two ways: 1) Quick color select on the main screen — tap to cycle through popular preset colors, tap again to set. 2) Color palette — full color picker with RGB input (0-255 for each Red, Green, Blue) for any custom color.

How do I change the sound font?

On the main screen, tap "font select" to choose a font. After selecting, you can also edit the light effects associated with that font. The selected font plays on the next ignition.

How do I create an account?

Click the account icon in the top navigation, then "Register". Enter your email and a password, and you're done. You can also check out as a guest and create an account after.

How do I delete my account and data?

Email support@bjsaber.com with the subject "Data Deletion Request" from the email address on your account, including your full name. We will permanently delete your account and personal data, per GDPR/CCPA requirements.

How do I download the Xeno Configurator app?

Search "Xeno Configurator" on the iOS App Store or Google Play Store — it is free, English-only, and works on phones and tablets. The app works with XENO (Neopixel) sabers with full features, and with XRGB (Baselit) sabers with a subset of features. It is a third-party app developed by the XENO board manufacturer, not by BJSABER.

How do I first connect my saber to the app?

Turn on the saber, open the Xeno Configurator app, tap "Connect the saber" on the welcome screen, allow Bluetooth, and the app will find your saber. Tap to pair, and your saber will appear in "My Saber" once connected.

How do I install a replacement New Core?

For XENO: remove battery and SD card from your old Core, install them into the new Core, then place the new Core into the hilt. For XRGB: remove battery from old Core, install in new Core, place in hilt. The new Core is a direct swap — no firmware changes needed.

How do I install the blade into the hilt?

Insert the blade into the emitter end of the hilt until it seats, then hand-tighten the retention screws (usually 2) with the included hex key. Do not over-tighten — stop as soon as the blade does not wobble.

How do I know when the battery is full?

Three ways: 1) The saber announces "battery full" via voice. 2) The indicator LED on the Core turns off. 3) The Xeno Configurator app shows 100%.

How do I update my email or shipping address?

Log in to your account, go to "Account Details" to change your email or password, or "Addresses" to add/edit shipping addresses. For an order already in transit, email support immediately to update the address before the carrier picks it up.

My saber arrived damaged — what do I do?

Take clear photos of the damage (including the box if it was damaged in transit) and email them to support@bjsaber.com within 14 days of delivery. Include your order number. We will respond within 24 hours with a replacement or refund.

My saber suddenly stopped working — what now?

Usually this is a low-battery issue or a momentary contact issue. Remove the battery, check the contact plates, reinsert, charge fully, and try again. If it persists, contact support with a short video showing the issue.

My saber won't show up in the app's "Find Saber" search — what now?

Check: 1) The saber is powered on. 2) Battery is above 20%. 3) Bluetooth is on and Location permission is granted (Android). 4) The phone is within 3 feet / 1 meter. 5) No other phone is already connected to the saber. If still not found, restart the app and the saber.

My saber won't start after charging — what should I do?

Remove the battery and check the contact plates — gently bend them out if they are not making contact. Reinsert the battery and turn on. If no response, charge again with an external charger. If still no response, contact support.

Pull-Push On/Off: how does it work, and what's the best sensitivity?

When the saber is off, quickly pull the hilt toward you and push it away — this ignites the blade. The same motion extinguishes it. Sensitivity default: 18 for ignition, 13 for extinguish. Lower = harder to trigger accidentally, higher = easier to trigger.

Swing On: how does it work, and what sensitivity should I use?

When the saber is off, swing the hilt in a quick motion to ignite. Ignition only — there is no "swing off" (use Pull-Push or Twist to extinguish). Default sensitivity is 500 out of 0-1000. Higher = more sensitive to smaller swings.

Twist On/Off: how does it work, and what's the best sensitivity?

When the saber is off, twist the hilt clockwise then counter-clockwise to ignite. The same motion extinguishes it. App default sensitivity is 500 for ignition, 780 for extinguish. Higher sensitivity is more sensitive.

What can I control in the app? (full overview)

You can control: blade color, sound font, volume, light effect (hum/blaster/force/clash/lock-up/flash on clash), blade length (LED pixel count), brightness, side blade on/off, flash on clash sensitivity, power-on/power-off timing, pre-on light effect, motion control (pull-push/twist/swing) sensitivity, and firmware updates.

What does the 1-year warranty cover?

Our sabers carry a 12-month limited warranty covering manufacturing defects under normal use. It does NOT cover: damage from drops, impacts, or improper handling, water damage, battery damage from non-recommended chargers, modifications or disassembly, or normal cosmetic wear.

What if my package is held by customs?

If customs holds your package, the carrier will usually contact you directly. You may need to pay duties or provide documentation. Inspection holds can take 30-90+ days. We provide all available documentation, but we cannot influence customs decisions — and if a package is seized, we cannot issue a refund.

What is motion control, and which sabers support it?

Motion control lets you ignite, extinguish, and trigger effects by physically moving the saber (push, pull, twist, swing) instead of pressing the button. It is available on both XRGB and XENO sabers and is configured in the Xeno Configurator app under Saber Settings → Motion Control.

When will my refund arrive?

Once your return arrives, we inspect it within 2-3 business days. The refund is then initiated within 10 business days of approval, to your original payment method. After initiation, your bank or payment provider typically takes another 5-10 business days to post the funds.

Which blade length is right for me?

You do not have to choose: every BJSABER saber ships with a 36-inch (92 cm) polycarbonate blade — the screen-standard length that works for most adults and teens, for both display and dueling. The blade is removable, so it can be replaced or swapped later.

Why does the app ask for location permission on Android?

Android requires Location permission to scan for nearby Bluetooth Low Energy (BLE) devices. The Xeno Configurator app does not collect or use your location data — it only needs the permission to discover your saber.

Why is my saber hot near the emitter?

It is normal for the LED in the emitter to generate heat. The aluminum hilt diffuses most of it. Just do not turn on the electronics outside of a hilt, as the heat may damage the chassis without the aluminum emitter to diffuse it.

FIELD MANUAL

Saber Field Manual

Operation guide for every BJSABER.

Where do you ship from? XRGB vs XENO How do I return? App disconnecting?

Every BJSABER leaves our forge tested and tuned. When you have questions, our sabersmiths answer within 24 hours.

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Find the saber that matches your style.

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9 articles

First Ignition

Get your saber out of the box and into the duel.

8 articles

The Link

Xeno Configurator app — download, setup, features.

8 articles

Motion Control

Gestures and motion sensitivity — pull, push, twist, swing.

4 articles

The Vault

14-day defects policy, warranty, refunds.

4 articles

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Account, email, address, and data deletion.

3 articles

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Saber Field Manual

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The Forge

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Frequently asked questions

How long does delivery take?

How do I track my order?

How much is shipping? Is there free shipping?

How do I return or get a refund?

XRGB vs XENO — which one should I get?

How do I charge my saber? How long does it take?

My saber has no sound — what should I do?

Why does the app keep disconnecting from my saber?

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The Forge

The Dispatch

First Ignition

The Link

Motion Control

The Vault

Your Dossier

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