Question 1

Are your sabers officially licensed?

Accepted Answer

No. BJSABER designs are original works inspired by the science-fiction genre. They are not licensed, endorsed, or affiliated with Lucasfilm, Disney, or any other media franchise.

Question 2

Can I pay in my local currency?

Accepted Answer

Yes. Prices can be displayed in 6 currencies: USD, EUR, GBP, JPY, CAD, and AUD, detected automatically based on your location. At checkout, PayPal accepts payments from 200+ markets in all major currencies.

Question 3

Can the app recognize and track multiple sabers?

Accepted Answer

Yes. The Xeno Configurator app can pair with and remember multiple sabers. Each saber appears in the "My Saber" tab, and you can switch between them. Only one saber can be actively connected at a time.

Question 4

Can these sabers be used for dueling?

Accepted Answer

Yes — XRGB is built for repeated dueling with a durable polycarbonate blade. XENO is also dueling-capable but the full-pixel blade is more delicate. Heavy competitive dueling favors XRGB; light sparring and display favor XENO.

Question 5

Can you ship lithium batteries to my country?

Accepted Answer

Most likely yes — we ship globally with IATA-compliant lithium battery declarations. A few countries have strict restrictions on air-freight lithium-ion batteries; if yours is one, we will contact you before shipping.

Question 6

Do I need to pay customs duties or import taxes?

Accepted Answer

Possibly. International orders outside the U.S. may be subject to import duties, VAT, or customs fees charged by your country. These are the customer's responsibility and are not included in our prices or shipping fees.

Question 7

Do you ship to PO boxes / military addresses / my country?

Accepted Answer

Yes to U.S. PO boxes and APO/FPO/DPO military addresses (via USPS). We ship worldwide wherever PayPal is available — the only exceptions are U.S.-sanctioned destinations (Cuba, Iran, North Korea, Syria, Crimea) and places our carriers cannot reach.

Question 8

How do I change the blade color?

Accepted Answer

Two ways: 1) Quick color select on the main screen — tap to cycle through popular preset colors, tap again to set. 2) Color palette — full color picker with RGB input (0-255 for each Red, Green, Blue) for any custom color.

Question 9

How do I change the sound font?

Accepted Answer

On the main screen, tap "font select" to choose a font. After selecting, you can also edit the light effects associated with that font. The selected font plays on the next ignition.

Question 10

How do I charge my saber? How long does it take?

Accepted Answer

Use a 5V 1A USB charger with the included USB Type-C cable. Plug into the recharge port on the hilt. A full charge takes 2-4 hours. The LED indicator turns off when fully charged.

Question 11

How do I create an account?

Accepted Answer

Click the account icon in the top navigation, then "Register". Enter your email and a password, and you're done. You can also check out as a guest and create an account after.

Question 12

How do I delete my account and data?

Accepted Answer

Email support@bjsaber.com with the subject "Data Deletion Request" from the email address on your account, including your full name. We will permanently delete your account and personal data, per GDPR/CCPA requirements.

Question 13

How do I download the Xeno Configurator app?

Accepted Answer

Search "Xeno Configurator" on the iOS App Store or Google Play Store — it is free, English-only, and works on phones and tablets. It is a third-party app developed by the XENO board manufacturer, not by BJSABER.

Question 14

How do I first connect my saber to the app?

Accepted Answer

Turn on the saber, open the Xeno Configurator app, tap "Connect the saber" on the welcome screen, allow Bluetooth, and the app will find your saber. Tap to pair, and your saber will appear in "My Saber" once connected.

Question 15

How do I install a replacement New Core?

Accepted Answer

For XENO: remove battery and SD card from your old Core, install them into the new Core, then place the new Core into the hilt. For XRGB: remove battery from old Core, install in new Core, place in hilt. The new Core is a direct swap — no firmware changes needed.

Question 16

How do I install the blade into the hilt?

Accepted Answer

Insert the blade into the emitter end of the hilt until it seats, then hand-tighten the retention screws (usually 2) with the included hex key. Do not over-tighten — stop as soon as the blade does not wobble.

Question 17

How do I know when the battery is full?

Accepted Answer

Three ways: 1) The saber announces "battery full" via voice. 2) The indicator LED on the Core turns off. 3) The Xeno Configurator app shows 100%.

Question 18

How do I return or get a refund?

Accepted Answer

We accept returns within 14 days of delivery for defective, damaged, or incorrectly fulfilled items only. Email support@bjsaber.com with your order number and a photo of the issue. We do not accept change-of-mind returns.

Question 19

How do I track my order?

Accepted Answer

You will receive a shipping confirmation email with a tracking number once your order ships. Use that number on the carrier's website (USPS, FedEx, UPS, DHL, or your local postal service) to follow your package.

Question 20

How do I update my email or shipping address?

Accepted Answer

Log in to your account, go to "Account Details" to change your email or password, or "Addresses" to add/edit shipping addresses. For an order already in transit, email support immediately to update the address before the carrier picks it up.

Question 21

How long does delivery take?

Accepted Answer

Estimated delivery after dispatch: U.S. 3-14 business days (when U.S. stock available); Canada, UK, EU, and Japan 7-14; Australia/NZ 10-20; other Asia-Pacific 10-21. Express options are available at checkout. These are estimates, not guarantees.

Question 22

How much is shipping? Is there free shipping?

Accepted Answer

Orders over $99 get free standard shipping worldwide (promotional — see the site banner for current terms). Under $99, shipping is calculated at checkout by destination and weight (U.S. orders typically $9.95-$19.95). Every order includes tracking.

Question 23

My saber arrived damaged — what do I do?

Accepted Answer

Take clear photos of the damage (including the box if it was damaged in transit) and email them to support@bjsaber.com within 14 days of delivery. Include your order number. We will respond within 1-2 business days with a replacement or refund.

Question 24

My saber has no sound — what should I do?

Accepted Answer

Most no-sound issues are caused by low battery, an unseated SD card (XENO), or muted volume in the Xeno Configurator app. Charge the saber fully, check the app volume is above 50%, and verify the SD card is seated properly. If still no sound, record a short video and email support.

Question 25

My saber suddenly stopped working — what now?

Accepted Answer

Usually this is a low-battery issue or a momentary contact issue. Remove the battery, check the contact plates, reinsert, charge fully, and try again. If it persists, contact support with a short video showing the issue.

Question 26

My saber won't show up in the app's "Find Saber" search — what now?

Accepted Answer

Check: 1) The saber is powered on. 2) Battery is above 20%. 3) Bluetooth is on and Location permission is granted (Android). 4) The phone is within 3 feet / 1 meter. 5) No other phone is already connected to the saber. If still not found, restart the app and the saber.

Question 27

My saber won't start after charging — what should I do?

Accepted Answer

Remove the battery and check the contact plates — gently bend them out if they are not making contact. Reinsert the battery and turn on. If no response, charge again with an external charger. If still no response, contact support.

Question 28

Pull-Push On/Off: how does it work, and what's the best sensitivity?

Accepted Answer

When the saber is off, quickly pull the hilt toward you and push it away — this ignites the blade. The same motion extinguishes it. Sensitivity default: 18 for ignition, 13 for extinguish. Lower = harder to trigger accidentally, higher = easier to trigger.

Question 29

Swing On: how does it work, and what sensitivity should I use?

Accepted Answer

When the saber is off, swing the hilt in a quick motion to ignite. Ignition only — there is no "swing off" (use Pull-Push or Twist to extinguish). Default sensitivity is 500 out of 0-1000. Higher = more sensitive to smaller swings.

Question 30

Twist On/Off: how does it work, and what's the best sensitivity?

Accepted Answer

When the saber is off, twist the hilt clockwise then counter-clockwise to ignite. The same motion extinguishes it. App default sensitivity is 500 for ignition, 780 for extinguish. Higher sensitivity is more sensitive.

Question 31

What can I control in the app? (full overview)

Accepted Answer

You can control: blade color, sound font, volume, light effect (hum/blaster/force/clash/lock-up/flash on clash), blade length (LED pixel count), brightness, side blade on/off, flash on clash sensitivity, power-on/power-off timing, pre-on light effect, motion control (pull-push/twist/swing) sensitivity, and firmware updates.

Question 32

What does the 1-year warranty cover?

Accepted Answer

Our sabers carry a 12-month limited warranty covering manufacturing defects under normal use. It does NOT cover: damage from drops, impacts, or improper handling, water damage, battery damage from non-recommended chargers, modifications or disassembly, or normal cosmetic wear.

Question 33

What if my package is held by customs?

Accepted Answer

If customs holds your package, the carrier will usually contact you directly. You may need to pay duties or provide documentation. Inspection holds can take 30-90+ days. We provide all available documentation, but we cannot influence customs decisions — and if a package is seized, we cannot issue a refund.

Question 34

What is motion control, and which sabers support it?

Accepted Answer

Motion control lets you ignite, extinguish, and trigger effects by physically moving the saber (push, pull, twist, swing) instead of pressing the button. It is available on XENO-based sabers only and is configured in the Xeno Configurator app under Saber Settings → Motion Control.

Question 35

When will my refund arrive?

Accepted Answer

Once your return arrives, we inspect it within 2-3 business days. The refund is then initiated within 10 business days of approval, to your original payment method. After initiation, your bank or payment provider typically takes another 5-10 business days to post the funds.

Question 36

Where do you ship from?

Accepted Answer

We ship from two locations: a U.S. warehouse that stocks our bestsellers, and our own factory in Suzhou, China. U.S. orders are filled from U.S. stock when available; everything else ships from Suzhou. Orders are processed within 1-3 business days.

Question 37

Which blade length is right for me?

Accepted Answer

You do not have to choose: every BJSABER saber ships with a 36-inch (92 cm) polycarbonate blade — the screen-standard length that works for most adults and teens, for both display and dueling. The blade is removable, so it can be replaced or swapped later.

Question 38

Why does the app ask for location permission on Android?

Accepted Answer

Android requires Location permission to scan for nearby Bluetooth Low Energy (BLE) devices. The Xeno Configurator app does not collect or use your location data — it only needs the permission to discover your saber.

Question 39

Why does the app keep disconnecting from my saber?

Accepted Answer

Most disconnections are caused by low battery (charge above 50%), thick metal hilt interfering with Bluetooth (try removing the Core from the hilt), or distance/obstacles. If issues persist, update the app to the latest version.

Question 40

Why is my saber hot near the emitter?

Accepted Answer

It is normal for the LED in the emitter to generate heat. The aluminum hilt diffuses most of it. Just do not turn on the electronics outside of a hilt, as the heat may damage the chassis without the aluminum emitter to diffuse it.

Question 41

XRGB vs XENO — which one should I get?

Accepted Answer

XRGB is built for dueling with a bright in-hilt LED and longer battery life. XENO uses LEDs throughout the blade for full-blade effects like scrolling ignition. Pick XRGB for combat, XENO for display and rich sound/light choreography.

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